EXCEL
Excel and ascend towards excellence in talent transformation. This phase aligns with Wize Eyez’s vision to be recognised as the leading authority in helping clients continue to evolve and realise the full benefits of their talent solutions.
During this stage of the implementation lifecycle, we’ll work with you on:
- Managed Services
- User adoption KPIs
- Training
Managed Services
A successful go-live is just the beginning. To achieve maximum benefit and return on investment from your talent technology solution you’ll need to establish a robust support and optimisation framework. Whether you decide to adopt an external support model, internal support model, or a hybrid model, Wize Eyez can help you achieve this by bringing our deep domain knowledge and experience in post-go-live support to the table. We can help you with the following:
Assessment
• Identify your support needs – define the different types of support your organisation will need after go-live, such as end user support, technical support, and application support, including the level of support required for each area.
• Evaluate your current capabilities – evaluate your current IT infrastructure, support staff, and processes to determine if they are sufficient to meet the demands of your new solution.
• Identify gaps and risks – uncovering any gaps or risks in your current support model and develop a plan to address them
Adoption
• Establish the right support model – setup a support model that meets the specific needs of your organisation, including the types of support offered, the hours of operation, the escalation process, and the service level agreements (SLAs).
• Training your team – we can help to facilitate training of your team on how to use the new support model and how to effectively troubleshoot and resolve issues.
• Implement the support model – our team can help you implement the new support model and ensure that it is running smoothly.
• Monitor and optimise – we’ll help you monitor the performance of your support model and make recommendations for improvement.
User Adoption KPI’s
Implementing a new talent technology solution is a significant investment and its success hinges on user adoption. Wize Eyez helps its customers establish key performance indicators (KPIs) to help measure and optimise user engagement with the new solution. We can help you with the following:
Define Success Metrics
• Identify your goals – we’ll collaborate with you to define clear, measurable objectives for user adoption. What does success look like in terms of usage, efficiency, and ROI?
• Tailored KPIs – based on your goals, we’ll recommend relevant KPIs, considering industry best practices, your specific system, and your organisational needs.
Measurement
• Data collection – we’ll help you setup tools and processes to gather accurate data on system usage, user feedback, and support tickets.
• Benchmarking – we’ll help you compare your KPIs against agreed benchmarks or past projects to identify your strengths and weaknesses. Visualisation – develop dashboards and reports to track progress, identify trends, and inform decision-making.
User Adoption Strategies
• Tailored training – we can recommend and develop training programs aligned with user needs and system functionalities.
• Change management – we can assist in implementing effective change management strategies to overcome resistance and encourage user buy-in.
• Communication and engagement – we can work with you to develop communication plans to keep users informed, address concerns, and build enthusiasm.
Training
After implementing your new system, effective employee training is crucial for maximising potential and ensuring a smooth transition. Partnering with Wize Eyez can significantly benefit your training process in several ways:
• In-depth knowledge – the Wize Eyez team possesses deep talent technology domain expertise, understanding specific functionalities, best practices, and common user challenges. We can tailor training to your specific system and business needs, ensuring optimal relevance and effectiveness.
• Gap analysis and needs assessment – we can assess your team’s existing knowledge and identify skill gaps to ensure targeted training that addresses specific needs.
• Customised training content – we can develop or adapt training materials that align with your company’s workflows and processes, making learning more relatable and practical for your team.
• Variety of training methods – we offer diverse training methods beyond traditional classroom sessions, including e-learning modules, video tutorials, and personalised coaching, catering to different learning styles and preferences.
• Training delivery expertise – we possess skilled trainers who can effectively engage and guide your team, maximising their learning experience and knowledge retention.
• Ongoing support – we can provide post-training support through Q&A sessions, help desks, or knowledge bases, ensuring continued learning and troubleshooting assistance for your team.
